1. Eligibility for Return

We accept returns on most items within 30 days of the purchase date. To be eligible for a return:

  • The product must be in its original condition: unused, unwashed, and undamaged.
  • Items must be in their original packaging with all tags, labels, and accessories.
  • Custom or personalized items cannot be returned unless defective or damaged upon arrival.

2. Non-Returnable Items

Certain products are not eligible for return, including but not limited to:

  • Custom or personalized products (e.g., customized wedding decorations, personalized favors, etc.)
  • Perishable items (e.g., flowers, edible favors, etc.)
  • Sale or clearance items (unless defective or damaged upon arrival)

3. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact us at admin@hodavi.xyz within 30 days of receiving your order to request a return authorization. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Once your return is authorized, we will provide instructions on how to return the product.
  3. Please ensure that the item is securely packaged to avoid damage during return shipping.

4. Return Shipping Costs

  • Customer Pays for Return Shipping: You will be responsible for the shipping cost of returning the product unless the item is defective, damaged, or an error was made by us in fulfilling the order.
  • Shipping Fees Are Non-Refundable: The cost of shipping will not be refunded.

5. Refunds and Exchanges

  • Refunds: Once we receive the returned item and confirm it meets our return policy conditions, we will process your refund to your original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Exchanges: We currently do not offer exchanges. If you wish to exchange an item, you must return the original item and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at admin@hodavi.xyz. We will provide instructions on how to return the item and arrange for a replacement or refund, depending on your preference. We will cover the cost of return shipping for damaged or defective items.

7. Contact Us

If you have any questions or concerns about our return policy, please do not hesitate to contact us at:

Email: admin@hodavi.xyz
Website: www.hodavi.xyz